Resume

Deputy Director

U.S. Small Business Administration
Office of Capital Access - Damage Verification Center
Herndon, Virginia

April 2021 - Present
Hours per week: 40
Series: 0340 Program Management
Pay Plan: GS - General Schedule
Grade: GS-15

Duties, Accomplishments, and Related Skills

As a key collaborator with the Director, I lead the strategic and operational management of the Damage Verification Center (DVC), supporting the SBA's disaster loan program. My role includes overseeing DVC operations throughout the continental United States and U.S. territories.

I provide direction to the Operations Manager and supervisory staff, ensuring effective resource allocation and operational readiness for disaster response. I help establish and achieve short- and long-term goals aligned with the program's strategic objectives and the Agency's broader mission.

A significant part of my role involves developing strategies to manage unpredictable and rapidly changing workloads while maintaining efficient disaster assistance delivery. I maintain strong communication with employees and SBA officials at all organizational levels and use operational feedback to identify opportunities for improvement.

Key Achievement: Approximately 50% of disaster survivor damage verifications are now fully automated, accelerating financial assistance by approximately three to five days. Cases that fall outside the automated path are typically returned to automation through brief, task-based intervention by a Construction Analyst.

I developed automated departmental reporting using Excel, Visual Basic, Power BI, and Salesforce, improving center-level and individual performance tracking and streamlining the performance review process for supervisors responsible for more than 200 personnel.

I developed a specialized GIS-based system using Google Earth to track field personnel and integrate weather hazard data for proactive employee safety. I also contributed to efforts that reduced the need for loan modifications after DVC processing by nearly 90%, helping streamline the disbursement of disaster assistance funds.

I contributed to the automation of loss verification estimates for disaster home loan applications by integrating multiple data sources for damage assessment. I work closely with IT personnel to identify software defects, recommend enhancements, develop JIRA stories, participate in user acceptance testing, and support production releases on the Salesforce platform.

I actively participate in technology review and change-control meetings, providing operational input and voting on changes affecting center processes. I maintain collaborative relationships with employees, other SBA organizational units, and Agency leadership to support efficient and coordinated operations.

In 2023, I played a significant role in developing the loss verification component of the Unified Lending Platform (ULP), an Agency-wide initiative designed to consolidate multiple SBA systems into a unified information technology platform.

The initiative required extensive coordination among technical and operational stakeholders. By incorporating third-party property data and concise guided questions for disaster survivors, the system automated approximately 50% of the damage verification process, with continued improvement through defect correction and system enhancements.

The DVC also developed comprehensive cost tables tailored to disaster types, building structures, and business scenarios. These tools standardized and simplified damage estimation for homes and businesses while reducing cycle time and supporting the goal of delivering assistance to disaster survivors within days.

In my role as Deputy Director, my contribution to the ULP project has also focused on enabling my team to succeed. I provide strategic direction, ensure access to necessary resources, remove operational barriers, and foster a collaborative environment in which employees can contribute their expertise and innovative ideas.

Supervisor: Charles Price
Okay to contact this supervisor: Yes

Supervisory Operations Specialist

U.S. Small Business Administration
Office of Disaster Assistance - Damage Verification Center
Herndon, Virginia

December 2018 - April 2021
Hours per week: 40
Series: 0301 Miscellaneous Administration and Program
Pay Plan: GS - General Schedule
Grade: GS-14

Duties, Accomplishments, and Related Skills

In close cooperation with the Center Director and Deputy Director, I was responsible for planning, managing, coordinating, and evaluating the day-to-day operations of the Damage Verification Center in support of the U.S. Small Business Administration's disaster loan program.

I developed and managed measurable short- and long-term goals and objectives, particularly those involving the estimation of material quantities and costs for constructing or repairing residential and business real property, personal property, furniture and fixtures, machinery and equipment, and various forms of business inventory.

I participated in developing and implementing objectives, procedures, regulations, guidelines, and policies while managing resources efficiently and responsibly. I developed strategies to address constantly fluctuating workloads, analyzed operational feedback, and maintained productive working relationships across DVC personnel, other SBA centers, and external organizations.

Responsibilities included daily management of a large, geographically dispersed, and fluctuating workforce supporting loss verification and damage estimation for disasters occurring throughout the United States and its territories.

I developed and used reporting in Microsoft Excel and Salesforce to provide senior management and supervisors with information needed to allocate staff, resources, and workload effectively. I continuously analyzed staffing requirements and adjusted resource levels based on internal and external conditions.

My management responsibilities included identifying opportunities to improve operating procedures, software, and information systems. I worked with internal and external stakeholders to research and develop process improvements, objectives, and operating procedures.

I communicated organizational strategies and milestones both orally and in writing, represented the Damage Verification Center in meetings with other SBA organizations and senior officials, and made recommendations concerning workload distribution, staffing requirements, and funding.

I oversaw development and execution of DVC training, including required employee training and specialized program instruction for Construction Analysts responsible for entering loss verification and damage estimate information into the Agency's Salesforce-based Disaster Credit Management System.

I managed multiple remote training events using Skype, Microsoft Teams, and Microsoft Office, allowing several hundred analysts to receive live instruction remotely and generating substantial travel-cost savings for the Agency.

I also helped develop asynchronous training solutions using video instruction and knowledge checks that could be tracked through the Agency's Talent Management Center.

I managed DVC staffing activities, including interviewing, hiring, and workforce release decisions. I developed and updated employee performance elements to ensure alignment with Agency goals and objectives.

I emphasized recognition of strong individual performance through public acknowledgment and appropriate awards while also working with supervisors and Employee Relations to address performance deficiencies through coaching, retraining, clarification of expectations, documentation, and, when necessary, personnel action.

I maintained detailed knowledge of position descriptions within my area of responsibility and focused on matching employee capabilities with organizational needs while ensuring compliance with merit-system principles, Equal Employment Opportunity requirements, and prohibited personnel practice protections.

I instituted a reporting process to closely track the availability of seasonal employees, providing a daily snapshot of DVC's anticipated staffing capacity for new disaster response. The reporting included training status, geographic location, nearest airport, availability, and prior workdays to support equitable staff rotation.

I managed center communication and outreach for a workforce of more than 500 employees, most of whom worked remotely. Shortly after entering the position in 2018, I rebuilt the center's monthly newsletter and established a consistent publication schedule during both normal and exceptionally high workload periods.

I encouraged feedback and provided multiple channels for process-improvement ideas. I maintained professional relationships with employees and made myself available for calls, email, and meetings concerning work, professional development, and other appropriate concerns.

In 2020, I completed an area of study in computer science covering programming methodology, algorithm analysis, programming languages, and computer hardware.

I developed advanced Excel and Access tools, user-defined functions, database queries, automated reports, geolocation tools, workforce forecasting models, and performance dashboards to support DVC decision-making.

I also developed quarterly and annual performance-analysis tools that allowed supervisors to quickly evaluate individual performance against established performance-plan goals using a standardized and scalable approach.

The DVC achieved maximum performance levels for fiscal years 2019 and 2020 and the first quarter of fiscal year 2021.

Supervisory Construction Analyst

U.S. Small Business Administration
Office of Disaster Assistance - Damage Verification Center
Herndon, Virginia

March 2012 - December 2018
Hours per week: 40
Series: 0828 Construction Analyst
Pay Plan: GS - General Schedule
Grade: GS-13

Duties, Accomplishments, and Related Skills

Supervised a diverse, scalable, and geographically dispersed workforce responsible for responding to catastrophes declared disasters by the President of the United States or the Agency.

The staff typically consisted of approximately 90 to 100 Construction Analysts but could expand to several hundred employees during major disaster activity.

I conducted daily analysis of the size and scope of declared disasters nationwide and developed comprehensive resource plans to accomplish the Agency's mission. Resource planning included staffing, supplies, hardware, travel arrangements, and lodging.

I communicated these plans to senior management for concurrence and execution and served as a Production Manager responsible for teams performing loss verification duties.

I planned and managed Agency resources for deployment to disaster areas and developed practical, cost-effective approaches for rapid response to difficult and unpredictable operating conditions.

I also produced daily operational reporting to keep staff informed, organized, and focused on completing work efficiently while complying with Agency policies and performance goals.

Construction Analyst

U.S. Small Business Administration
Herndon, Virginia

August 2004 - March 2012
Hours per week: 50
Series: 0828 Construction Analyst
Pay Plan: GS - General Schedule
Grade: GS-12

Duties, Accomplishments, and Related Skills

Determined the extent of damage and estimated repair or replacement costs for personal, real, and business property affected by catastrophes declared disasters by the President of the United States or the Agency.

Consulted with management on technical matters specific to declared events and applied Agency policies and procedures to field operations, production requirements, and staffing needs.

Verified the cause and extent of damage to residential and commercial structures and evaluated damage to business furnishings, machinery, equipment, and inventory to determine reasonable repair or replacement costs.

Analyzed financial statements to determine inventory costs, value added during processing phases, depreciation allowances, and salvage value, and identified potential replacement sources.

Examined personal property to determine cause of damage, eligibility, whether repair or replacement was appropriate, and reasonable repair or replacement cost.

Reviewed supporting documentation such as receipts, insurance records, photographs, and witness statements to verify ownership. When documentation was unavailable, I evaluated available evidence and determined what was reasonable and necessary under program requirements.

I also examined and analyzed business documents including federal tax returns, profit-and-loss statements, and financial projections to assist in calculating reasonable business losses resulting from declared disasters.

Journeyman Carpenter

Carpenters Local Union #280
Lockport, New York

April 1994 - August 2005
Hours per week: 40

Duties, Accomplishments, and Related Skills

Worked as a skilled journeyman carpenter constructing, finishing, repairing, and maintaining commercial structures. Projects involved a wide range of materials and systems, including concrete, steel framing, gypsum assemblies, doors, ceilings, cabinetry, and interior finishes.

Performed journey-level rough and finish carpentry, framing, acoustical ceiling installation, drywall systems, cabinetry, and commercial interior work.

Worked from blueprints, specifications, drawings, and written instructions to construct, remodel, retrofit, maintain, and repair commercial facilities.

Inspected completed work for conformance with specifications, project requirements, applicable building codes, and safety regulations. I also estimated labor, materials, time, and cost requirements for carpentry projects.

University of Illinois Urbana-Champaign

Master of Computer Science, June 2026
GPA: 3.70 / 4.00
32 Semester Hours

Relevant Coursework

• Topics in Internet of Things
• Database Systems
• Computational Photography
• Parallel Programming
• Software Engineering I
• Theory and Practice of Data Cleaning
• Foundations of Data Curation
• Deep Learning for Healthcare

Project: Temporal Pointwise Convolutional Networks for ICU Length-of-Stay Prediction - PyHealth Reproduction

Reproduced and extended the research paper Temporal Pointwise Convolutional Networks for Length of Stay Prediction in the Intensive Care Unit by Emma Rocheteau, Pietro Liò, and Stephanie Hyland (ACM CHIL 2021) using the PyHealth healthcare machine-learning framework.

Implemented a PyTorch-based Temporal Pointwise Convolution (TPC) model, a custom hourly ICU length-of-stay prediction task, synthetic testing pipelines, and end-to-end evaluation workflows for both the eICU and MIMIC-IV datasets.

Conducted ablation studies and hyperparameter sensitivity analysis to evaluate model robustness, architectural performance, and demographic cohort behavior.

The project included:

• PyHealth-compatible BaseModel and task implementations
• ICU time-series preprocessing and feature engineering
• Synthetic reproducibility tests and documentation
• Experiments using eICU and MIMIC-IV critical-care datasets
• Open-source pull request submission and peer-review workflow via GitHub
• A contribution accepted into the PyHealth open-source project

PyHealth is an open-source Python framework for healthcare machine-learning research. It provides standardized tools for working with electronic health record data, medical datasets, clinical prediction tasks, and deep-learning models using frameworks such as PyTorch.

PyHealth is designed to help researchers build, reproduce, and evaluate healthcare AI pipelines across datasets including MIMIC-IV and eICU.

University of Illinois Springfield

Bachelor of Science in Computer Science, December 2020
GPA: 3.75 / 4.00
134 Semester Hours

Relevant Coursework and Technical Experience

Coursework included programming in Java, C, C++, and Python; Objective-C for Apple iOS development; HTML, CSS, and PHP for web development; MySQL databases; algorithm analysis; calculus; discrete mathematics; networking; and information systems security.

Linux system administration experience included compiling and configuring kernels and deploying and maintaining services including Apache HTTP Server, HTTPS/TLS, FTP, SQL databases, and SSH.

United Brotherhood of Carpenters and Joiners of America

Carpenter Apprenticeship Program
Lockport, New York
Completed December 1998

Completed a structured four-year apprenticeship combining classroom instruction and supervised on-the-job training in commercial and residential carpentry.

Training included blueprint reading, job supervision, scaffolding, material quantity calculations, estimating, welding, suspended ceiling systems, concrete formwork, and construction safety.

Professional work primarily involved commercial interior systems, including drywall, metal stud framing, suspended ceilings, doors and hardware, and architectural finish carpentry in hospitals, grocery stores, schools, public buildings, and other commercial facilities.

Additional training and certifications included 40-hour hazardous-materials training, self-contained breathing apparatus, automated laser-level systems, powder-actuated fastening systems, and operation of platform and rough-terrain aerial lifts.